Lanny L. Hair, CIC, ARM, AAI, RPLU
333 East Flower Street / Phoenix, Arizona 85012
Phone Office (602) 944-1343 - Facsimile (602) 861-4083
PROFESSIONAL EMPLOYMENT HISTORY
1979 to present Mr. Hair is the Executive Vice President of the Independent Insurance Agents and Brokers of Arizona, Inc. which is a professional trade association representing independent insurance agents and brokers in Arizona. In that position, Mr. Hair established and remains active in the professional liability insurance program which requires him to be responsible for underwriting, statistical data, production, marketing and loss prevention in the professional liability area. Past responsibilities with the association include being Director of Education for the association in which he developed and administered technical courses in commercial lines coverage, personal lines coverage, insurance law, regulation and related business activities. In addition to administering a staff of nine professionals, Mr. Hair regularly consults with members of the Arizona Legislature involving insurance related legislation and monitors legislative affairs for the IIABA. Mr. Hair also has primary responsibility for State and Federal Government
relations as a registered lobbyist.
Mr. Hair believes that in order to carry out his professional responsibilities he must be completely current on the principles and practicalities of the insurance profession. Mr. Hair frequently participates in "hands on" activities in various agencies throughout the state including participation in all aspects of agency operations from production to client calls and assisting customer service representatives with policyholder needs. This allows Mr. Hair to remain current on agency practices including advances in automation and industry practices. As such, he remains up to date on the standards of current agency operations which assists with his teaching, counseling agencies and with the administration of the Association which employees him as well as representing his membership before the Legislature and various State and Federal Agencies.
1985 to Present Independent Consultant and Expert Witness for insurance litigation and
insurance related matters principal in Insurance Litigation and Consulting, LLC.
1981 to Present National Faculty member for Society of Certified Insurance Counselors. He has
developed and presented educational programs for this Society in over fifteen states. Subjects
qualified for include both commercial and personal insurance coverage, legal concepts, and risk
1972 to 1979 American Western Insurance Agency. Positions held included agency owner,
corporate officer, producer, staff management and financial officer. Specialty programs included
mobile home dealerships, financial institution collateral protection coverage, wholesale food
distributors, professional liability and small/medium retail establishments.
1971 to 1972 Jane McDaniel Insurance Agency. Customer service within a multi-line property
and casualty insurance agency.
1969 to 1971 State Farm Insurance Company. Property Appraisal and Inspection. Agency
assigned for training - Charles E. Trantina Agency in Sun City, Arizona.
COLLEGE / UNIVERSITY DEGREES
Bachelor of Science / Insurance and Risk Management
College of Business Administration, Arizona State University, 1975
Certified Insurance Counselor - "CIC"
Society of Certified Insurance Counselors, received designation in 1983
Associate In Risk Management- "ARM"
Insurance Institute of America, received designation in 1983
Accredited Adviser in Insurance- "AAI "
Insurance Institute of America, Completed designation in 1983
Registered Professional Liability Underwriter – “RPLU”
Professional Liability Underwriting Society, Completed designation in 1999
Charter Property & Casualty Underwriter "CPCU"
The Insurance Institute of America. Completed 7 of 10 sections.
· Independent Insurance Agents of Arizona Outstanding Service Award – 1982
· Tri-City Plus Insurance Professionals - Associate of the Year Award - 1987
· Southern Arizona Chapter of CPCU Lamp of Knowledge Award - 1988
· Greater Phoenix Association of Independent Insurance Agents Appreciation Award - 1992
· Independent Insurance Agents and Brokers of Arizona "Archie Mendelsohn Memorial Award” - 1994
· Insurance Women of Phoenix - Insurance Employer of the Year Award 1997
· Greater Phoenix Association of Independent Insurance Agents Outstanding Service Award - 1998
· Tri-City Plus Insurance Professionals - Associate of the Year Award – 2004
· Listed Executive in The Business Journal "Book of Lists 2003 through 2007."
· Arizona Pond Honorable Order of Blue Goose International 2008 Robert L. Charles Recipient
2012 Independent Insurance Agents & Brokers of Arizona Hall of Fame - the highest honor possible from the Association.
ADDITIONAL QUALIFICATIONS / PROFESSIONAL ACTIVITES
1973, to present – Licensed Producer in Arizona, current licenses include – (a) Property
Producer, (b) Casualty Producer, (c) Surplus Lines Broker, (d) Life Producer and (e) Accident
and Health Producer.
1980 to 1984 - Served as Association Staff member for City of Phoenix Insurance Committee,
and assisted in the development and implementation of the City of Phoenix self insurance
program. Served as a volunteer member on the City of Phoenix Insurance and Risk
Management Committee to assist in the placement, and review of excess insurance programs.
1980 to present – Member of Arizona Department of Insurance agent/broker License Exam
1981 to present – Member of National faculty for Society of Certified Insurance Counselors.
Institute instructor in over 15 states for various commercial and personal lines programs.
1981 to present - Consultant for certification of statutory compliance of policy language for
Arizona readability requirements.
1985 to present – Executive Vice President of “Insurance Agents Services, Inc.”, a subsidiary
of the Independent Insurance Agents & Brokers of Arizona.
1985 to present – Executive Vice President of “Insurance Training and Education Center” – a
subsidiary of the Independent Insurance Agents & Brokers of Arizona. Active faculty member
and course development.
1985 to 1989 - Representative for IIAB of Arizona on Technical Affairs Committee and annual
Western States Technical Affairs Conference.
1985 to Present - Retained as expert witness on various technical insurance and "standard of care"
issues for insurance and risk management issues.
1986 – Member of “Directors Task Force for Property & Casualty Rates” Appointed by Arizona
Director of Insurance.
1987 to present - Served on various Study Committees for Arizona State Legislature including
Chairman of Market Assistance Program on behalf of Arizona Department of Insurance.
1989 - Appointed by Governor of Arizona to Task Force to study auto insurance costs, rating laws
and alternatives for recommendations to Arizona Legislature.
1994, June – Graduate of Program by George Washington University; Washington, DC / National
Center for Communication Studies – “Giving Testimony At Public Hearings”
1995 to 1997 - Member of the Independent Insurance Agents of America State Government Affairs
1995 to present – Member of Society of Certified Insurance Counselors Arizona Advisory
1996 to present – Member of Arizona Chamber of Commerce – "Insurance Committee" to review
and make recommendations on insurance and related issues
1996 to 1998 - Alternate Member of the “NCCI” (National Council on Compensation Insurance)
Appeals Board for State of Arizona
1997 - Appointed by Director of Insurance as member of “Departmental Task Force” to author
suggestions for revision of Arizona Surplus Lines statutes
1997 to present - Member of the Board of Directors for Arizona Surplus Lines Association
1998 to present -Appointed by Director of Insurance and Arizona Legislature as member of
Continuing Education Committee to develop rules and regulations on implementation and
operation of continuing education laws
1998 – 1999 - Member of Independent Insurance Agents of America Professional Liability
Committee, responsible for Association’s errors and omissions program
1998-1999 - Member of Independent Insurance Agents of America State Partnership Task Force.
1998-1999 - President of Insurance Agents Association of Executives – comprised of Executive
Directors for Independent Agents associations from each state
1999– Appointed by Arizona Director of Insurance to “Industrial Insured Work Group Committee” to
recommend implementation procedures for commercial lines rate de-regulation legislation
1999 – Member of “Joint Legislative Study Committee on Captive Insurance”. Appointed by
President of Arizona State Senate September 1999
1999-2000 - Member of Professional Liability Committee - Independent Insurance Agents &
Brokers of America
2000 - Member of E&O Master Agency Oversight Task Force - Independent Insurance Agents &
Brokers of America
2000 - Member of Branding Task Force - Independent Insurance Agents & Brokers of America
2002 - Member of "Commercial Lines Markets Task Force" - Appointed by Arizona Director of
Insurance to study and make recommendations concerning Arizona commercial lines insurance
2004 to 8/06 - Member of Federal Government Affairs Committee for Independent Insurance
Agents & Brokers of America
2004 to 8/06 - Member of Independent Insurance Agents & Brokers of America "Future One Task
2004 Developed and implemented curriculum for "Insurance Service Excellence Program" in
partnership with Pima Community College
Author of several technical articles published in "Business Insurance", National Underwriter and the
Society of CIC “Counselor”. Author and Editor of IIAB of Arizona “News & Views” and Association's
2006 Maricopa County Bar Association – Professional Liability Task Force
2006 to Present Adjunct Faculty – Pima County Community College – Insurance Service
2008 Consultant for National Agent/Broker License Exam Contractor [Pearson Vue] to review
insurance agent/broker professional job tasks and weigh relevance of examination questions in
relationship with job task survey
2009 Participant in Arizona Department of Insurance producer license examination question review
and approval process
PROFESSIONAL SOCIETY / ASSOCIATION MEMBERSHIPS
Society of Certified Insurance Counselors
Professional Liability Underwriting Society
Arizona Society of Association Executives
American Society of Association Executives
International Order of Blue Goose - Arizona Pond
Arizona Surplus Lines Association
Insurance Agents Association of Executives
Associate Member Central Arizona Society of CPCU
Associate Member Arizona Claims Association
American Association of Insurance Management ConsultantsUnited States Navy Leauge
Areas of Expertise
- Agent - Agency
- E&O Avoidance and Prevention
- Professional Development
- Seminar Presentations
- State Continuing Education Credit
- Compensation Analysis
- Employee Procedures Manuals
- Employer Operating Practices Manuals
- Niche Market Development
- Staff Development
- Legal - Litigation - Claims
- Expert Witness - Litigation Support
- Agency - Company Disputes
- Coverage - Claim Disputes - P&C
- Customs, Standards, Practices & Duties - P&C
- Errors & Omissions - P&C
- Underwriting - P&C
- Expert Witness - Litigation Support