American Association of Insurance Management Consultants

Britta Moss, CPCU, SCLA, AIC-M

Position / Title: 
P&C Claim Consultant, Expert Witness
Company Name: 
Highbanks Insurance Professionals (dba)
1450 Home Road
Delaware, OH 43015
Business Phone: 
(614) 504-0553



Britta is a graduate of The Ohio State University and a 20-year veteran of the Property & Casualty insurance industry.  Her experience ranges from front-line claim handling through corporate level management.  She has handled all levels of claims, from minor auto accidents, to large loss and complex claims, as well as bad faith litigation.   She has successfully implemented and administered large scale programs for coordinated management of insurer bad faith exposures, coverage opinions, and related litigation.   In 2012, Britta began working as an Independent Claims Consultant, providing support for law firms in the areas of coverage analysis, review of damages and consultation regarding bad faith matters, as well as claim auditing services for insurers.  Since co-founding Highbanks Insurance Professionals in 2014, Britta continues to provide a range of uniquely qualified claim consulting services with a focus on the identification, minimization and control of bad faith, extra-contractual, and other volatile exposures.  Britta holds the CPCU, AIC, and SCLA designations and has been involved in claim matters nationwide.  





Membership Level

Professional Member

Areas of Expertise

  • Agent - Agency
    • Education
      • E&O Avoidance and Prevention
  • Company - Wholesaler - MGA
    • Education
      • Education/Professional Development
      • Seminar Presentations
      • Webinars
    • Financial
      • Loss Reserve Adequacy Review
      • Reinsurance Expertise
    • Management
      • Audit Review of Defense Expenses
      • Management Consulting
      • Operational Audits
      • Program Design/Development
    • Sales - Mergers - Acquisition
      • Due Diligence Investigations
    • Insurance Related
      • Insurance Coverage Analysis/Design
  • Legal - Litigation - Claims
    • Claims Handling
      • Bad Faith
      • Claims Management/Control
      • Unfair Claims Settlement Practices
    • Expert Witness - Litigation Support
      • Agency - Company Disputes
      • Company - Reinsurance Disputes
      • Coverage - Claim Disputes - P&C
      • Customs, Standards, Practices & Duties - P&C
      • Duties
      • Errors & Omissions - P&C
      • Practice
      • Standards